Q: What is the compensation policy if my item is damaged or lost?
Liability for any damaged or lost item will be limited to five(5) times the service cost.
Household Cleaning (1)
Q: Where do you find your cleaning specialists?
We work with independent cleaning service providers as well as cleaning agencies to provide you with an efficient booking system of cleaning services. Our cleaning specialists have to declare that they have no criminal history when they are on-boarded to our platforms.
General Enquiries (6)
Q: I am looking for services that are currently not available in the website. Can you supply these services?
Yes. GoLux promises to continually upgrade and add onto the services offered to better meet residents’ needs. You may go to “Request new service” and request for a new service. We will assess each request on a case-by-case basis and will launch a new service if there are similar requests from your residents!
Q: I cannot attend one out of the 4 yoga classes. Am I allowed a refund/ switch of class timings?
For private classes, we do allow a switch of class timings but for group sessions, this function is unavailable – there will be no refund nor switching of class timings allowed.
Q: Can I order the services if I do not stay in a condominium?
You may order services that do not require the usage of facilities in a condominium. Examples of these services would include (1) Household Cleaning (2) Laundry Services (3) Sports & Wellness classes - Private Classes only
Q: How do i know if my booking has been confirmed?
Once your booking has been confirmed, you will receive a confirmation email with the details of your class. Alternatively, you can also view your confirmed booking on your profile page under “Schedule” on our website.
Q: Can i change booking date for Group Classes?
Group Class booking dates are fixed and therefore cannot be changed. If you have any questions feel free to contact us and we will get back to you.
Q: Am I able to make changes to my Private Class Timings?
In the event that you are unable to make it for a private class that you have already booked, you will have to contact us at least 5 days in advance and we will make arrangements with your instructor. However, take note that changes to your scheduled classes will be subjected to your instructor's availability.
Sports and Wellness (5)
Q: How do you select instructors?
We look for instructors with valid certifications and interview our instructors to find out more about their background and profile before listing them on our platform. For the group classes, we look for instructors with at least 2 years of experience.
Q: What happens if I don’t like the instructor of the class after my first session? Can I switch classes or get a refund?
GoLux will not be able to do a refund as instructors are chosen by residents after evaluating their credentials. However, as a one-stop service platform, we strive to place our residents first.
Hence, residents can write in to GoLux and we will try our best to arrange for a switch of instructor, if possible – this is however solely based on availability and validity of reason to switch.
Q: Do we need to bring our own equipment for classes?
Yes, yoga and pilates classes operate on a Bring Your Own Mat theme and hence, residents will be required to bring their own yoga mats, a small towel and hydrating liquids for their class. Please refer to the individual services for further information. You will also require your own tennis racket for tennis classes.
Q: Are there any refunds if I cannot make it for Yoga Class?
For Group Yoga Classes, no refunds will be made if you are unable to make it for your scheduled class. If you have any questions, feel free to contact us and we will get back to you. For Private Yoga Classes, please let us know at least 5 days in advance if you are unable to make it for class so that we can make the necessary arrangements with your instructors.
Q: What is the minimum age for Swimming Classes? Are there Group or Private classes for Swimming?
For swimming classes, the minimum age limit is 5 years old. We offer both Group and Private Swimming Classes.